Terms of Service
Last updated · 1 June 2026
These terms govern your use of the Step Inn Residence website and your stay with us. By booking a room or creating an account, you agree to them. Please read them carefully — they set out what you can expect from us, and what we ask of you in return.
Bookings & reservations
A reservation is confirmed once you receive a booking reference by email. You’re responsible for ensuring the details — dates, room type and guest names — are correct at the time of booking.
Rates & payment
Room rates are shown per night and may include or exclude taxes and fees, as indicated at checkout. Payment may be taken at the time of booking or on arrival, depending on the rate you select.
Cancellations & refunds
Our standard policy allows free cancellation up to 7 days before arrival for a full refund. Cancellations within 7 days may incur a charge of one night’s stay. Non-refundable rates are marked clearly at booking.
Check-in & check-out
Check-in opens at 3:00 pm and check-out is at 11:00 am. We’ll do our best to accommodate early arrivals and late departures, subject to availability. Valid photo identification is required at check-in.
Guest conduct
We ask all guests to treat our residence, our team and other guests with care and respect. We may end a stay without refund where conduct endangers safety or significantly disturbs others.
Liability
Step Inn Residence is not liable for loss or damage to personal belongings except where caused by our negligence. We recommend using the in-room safe for valuables.
Changes to these terms
We may revise these terms from time to time. The version in effect is the one published on this page at the time of your booking. Material changes will be dated clearly at the top.
Need clarification?
If anything here is unclear, our team is glad to help. Write to us at [email protected].