Privacy Policy

Information we collect

When you make a booking or create an account, we collect the details you provide directly — your name, email, phone number, nationality and billing address.

• Booking details: dates, room, guests and special requests.
• Payment information, processed securely by our payment provider.
• Usage data such as pages viewed, collected via cookies.

How we use your information

We use your information to confirm and manage your reservation, to prepare for your arrival, and to keep you informed about your stay. We also use it to improve our service and, where you’ve agreed, to send occasional offers.

Sharing & disclosure

We never sell your personal data. We share it only with trusted partners who help us operate — payment processors, booking systems and, where legally required, public authorities.

Cookies & tracking

We use a small number of cookies to keep the site working, remember your language preference, and understand how the site is used. You can manage cookies through your browser at any time.

Data retention

We keep your information for as long as your account is active and as needed to provide our services, then for the period required to meet legal and accounting obligations.

Your rights

You can access, correct or delete your personal data, and you can object to certain uses. To exercise any of these rights, contact our privacy team — we’ll respond within 30 days.

How we protect your data

We use encryption in transit, access controls and regular reviews to keep your information safe. No system is perfectly secure, but we work continuously to protect what you share with us.

Changes to this policy

We may update this policy from time to time. When we make material changes, we’ll note the new date at the top and, where appropriate, let you know directly.